The Science of Bedside Manner and Patient Satisfaction

Course Description: Patient Satisfaction is vital in the current medical environment. Aside from patient satisfaction contributing to an increase in revenue, it is also essential to achieving positive health outcomes. As such, it is crucial that physical therapists and physical therapist assistants focus not only on a patients’ physical impairments, but on their satisfaction levels as well. This course will teach physical therapists and physical therapist assistants’ evidence based practical techniques to improve the patient experience. This course benefits clinicians and their patients, as well as managers and administrators who can use this information to achieve improved patient satisfaction scores in their organizations with the strategies presented.

CEU/CME Hours: 2

Instructor

Dr. Ari Ginsberg, PT, DPT, MSIOP, COS-C

PsychologyfortheBodyCEU.com

Ari.Ginsberg@psychologyforthebody.com

Course Objectives: At the conclusion of the course, participants will demonstrate competency in the following objectives:

1. Develop and improve empathy skills

2. Identify the link between bedside manner/patient satisfaction and health outcomes

3. Measure patient satisfaction in a valid/reliable manner

4. Apply social psychology techniques to improve patient satisfaction

5) Integrate organizational strategies to improve patient satisfaction scores

Course Schedule:

Introduction: 5 min

Bedside Manner: 30 Min

Patient Satisfaction: 12 min

Improved Health Outcomes: 13 min

Measuring Patient Satisfaction: 10 min

Strategies to Improve Bedside Manner & Patient Satisfaction: 21

Priming and Healthcare: 5 min

Dealing with Aggressive Patients: 9 min

Organizational Strategies to Improve Beside Manner: 10 min

Case Discussion: 5 min

Competency Demonstration:  A post-test quiz will be given via flexiquiz after the webinar. Upon achieving 70%, a CE certificate will be available for download and emailed to the participant. 

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This course is approved in NY and NJ# 2009 – 009 for physical therapists, and for occupational therapists AOTA – #02037. For other states, check our Con Ed Info page to determine if your state is included in our CEU coverage.